We have a 30-day return policy, which means you have 30 days from the day you placed order to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. You’ll also need the receipt or proof of purchase.
Please note, all our sale and clearance items are final. No return, no refund. We only offer an exchange if you order the wrong item or the wrong size. Exchange item shipping cost is paid by buyer.
To start a return, you can contact us at firstname.lastname@example.org with reason for return. If your return is accepted, we’ll send you instructions on how and where to send your package.
Items sent back to us without first contacting us a return may not be accepted.
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you a instructions email on how and where to send your package. Items sent back to us without first requesting a return may not be accepted.
You can always contact us for any return question at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.